3 Questions to Ask When Choosing a CTMS Provider

Choosing a Clinical Trial Management System provider is a critical decision for a clinical trial Sponsor or Organization. Here are 3 important questions to ask when selecting a CTMS provider:

Can the CTMS System meeting your specific trial management needs?

It’s essential to understand the specific needs of your clinical trial and ensure that the CTMS provider can meet them. Many CTMS platforms are less customizable than a typical EDC system. It’s important to have a clear understanding of the sorts of workflows you are looking to support internally and to ask about how the features and functionality of the CTMS system can specifically support your organization.I Some key areas include how it handles document management, subject tracking, site visit scheduling, milestone tracking, and reporting. Determine whether the system can be customized to meet the unique requirements of your study.

What is the level of customer support and training provided?

Effective use of a CTMS system requires training and support, and it’s important to understand the level of support and training provided. Ask about the type of training offered, whether it’s onsite or remote, and whether it’s included in the overall cost. Also, ask about the level of customer support provided, including the availability of technical support and how issues are resolved.

What is the cost of the CTMS system and what are the contract terms?

The cost of a CTMS system can vary widely, and it’s important to understand the pricing model used. Ask about the cost of the system, whether it’s a one-time purchase or a subscription-based model, and whether there are any additional fees for maintenance or upgrades. Additionally, review the contract terms, including the length of the agreement, any cancellation fees, and any potential payments for non-compliance.

Acting as a repository for clinical operations, our CTMS includes functions for site feasibility and the tracking of action items and milestones. Throughout our platform, we deliver your clinical trial data across our products proactively in real-time, ensuring your team has the most up-to-date information to accelerate progress.