4 Ways to Scale eClinical Customer Education

Fountayn's training approach doesn't follow a "one size fits all" approach. The learning strategy adapts to new technologies and customer needs to help them learn the product quickly. The learning solutions team at Fountayn is making changes to improve customer training efficiency and scalability. Four steps are being taken to achieve this goal.

Understanding our Customers

Creating learner personas is essential for effective education. Learner personas are profiles that represent customer characteristics, such as demographics, motivation, and technological abilities. By identifying customer needs and tailoring training content to suit them, learning professionals can create impactful and effective learning experiences. Learner personas help narrow down options and provide better training to serve customers.

Providing Multiple Ways to Learn

Understanding customers helps to choose the best tools and methods for learning. Fountayn provides e-learning and virtual learning options to get customers up to speed, along with a knowledge base for step-by-step instructions on product features. This saves customers time and effort in reviewing courses or searching for help. Fountayn's goal is to teach and help customers, and the online learning options and knowledge base support this objective.

Innovating with the Latest Tech

Learning and development teams moved traditional classroom training to the virtual classroom due to the pandemic. This allowed for better retention of information, flexibility in scheduling, cost savings, and engaging experiences. A state-of-the-art learning management system helps track progress and integrate with content creation tools and virtual platforms. LMS data can help understand program performance.

Leveraging Metrics and Feedback

Collecting metrics and feedback is crucial for building a successful learning program. Assessment data at the question level and tracking views help identify areas of struggle and important topics. Feedback allows for improvement opportunities and innovation. Fountayn's learning solutions team strives to create engaging and retainable resources for customers and colleagues.